Contact the practice

Help when we are closed

When the practice is closed — 6:30pm to 8am Monday to Friday, and all weekend — the main service for urgent medical help that is not life-threatening is NHS 111.

NHS 111

Available 24 hours a day, 7 days a week (free to call)

• Call 111 or visit 111.nhs.uk
• Get medical advice and guidance
• Be directed to the right local service
• Receive a call-back from a clinician if needed
• Be booked into urgent care or out-of-hours services

Call 999 or go to A&E

For life-threatening emergencies, such as:

• chest pain
• severe breathing difficulties
• stroke symptoms
• heavy bleeding
• loss of consciousness

Local urgent care services

Urgent Treatment & Walk-in Centres (8am – 8pm, 365 days)

These centres provide care for minor injuries and illnesses:

• Old Swan Urgent Treatment Centre – L13 2GA
• Garston Urgent Treatment Centre – L19 2LP
• Litherland Urgent Treatment Centre – L21 9JN
• Liverpool City Walk-in Centre – L1 3AY

Children’s Walk-in Centre

• Smithdown Children’s Walk-in Centre – L15 2LQ
  (for children and young people, 8am – 8pm daily)
• Smithdown Children’s Walk-in Centre :: Mersey Care NHS Foundation Trust

Pharmacy support

Your local community pharmacy is often the quickest place to get help when we are closed.

Care of the Chemist / Minor Ailments Support

Many pharmacies offer advice and treatment for common conditions, including:

• coughs, colds and sore throats
• earache
• hay fever and allergies
• minor skin conditions (rashes, bites, impetigo)
• aches and pains

You can walk in without an appointment, and pharmacists are trained healthcare professionals.

Pharmacy First

Pharmacies can now assess and treat certain conditions without a GP appointment, including:

• sinusitis
• sore throat
• earache
• infected insect bites
• impetigo
• shingles
• uncomplicated urinary tract infections (women)

They can also:

• supply some prescription-only medicines
• provide urgent repeat medications where appropriate

👉 NHS 111 can direct you to an open pharmacy, or you can check online using the NHS Find a Pharmacy service.

Mental health support

Urgent support (all ages)

• Call NHS 111 and select the mental health option (24/7)

Children and young people

• Access urgent support via NHS 111 (mental health option)

Adults (16+)

• 24/7 mental health crisis line: 0800 145 6570

Crisis café (18+)

The Liverpool Light
181–185 London Road, L3 8JG
Open 6pm – 1am, 7 days a week

Provides:

• emotional support
• safe space away from A&E
• help with housing, debt, addiction and wellbeing

Maternity and pregnancy support

If you are pregnant and need urgent advice:

• Over 18 weeks pregnant:
  Call Maternity Assessment Unit – 0151 702 4413 
• Emergency concerns:
  Liverpool Women’s Hospital Emergency Department (24/7)
• Maternity :: NHS University Hospitals of Liverpool Group

Dental support

For urgent dental problems when your dentist is closed:

• Call 0161 476 9651 (8am – 10pm, every day)
• Emergency Dental Service :: NHS University Hospitals of Liverpool Group

For:

• severe toothache
• swelling
• dental trauma

Urgent eye problems

For urgent eye conditions (e.g. vision changes, flashes, floaters):

• Use local Urgent Eye Care Services (opticians)

For more serious problems:

• St Paul’s Eye Unit (Royal Liverpool Hospital) – 8am to 8pm   Emergency Eye Department :: NHS University Hospitals of Liverpool Group

Sexual health services

Axess Sexual Health Axess sexual health – Axess Sexual Health provides:

• emergency contraception
• STI testing
• contraception advice

Emergency contraception may also be available from local pharmacies- Emergency contraception near L6 4EW – NHS

Quick summary

When we are closed, you can access:

• NHS 111 – first point of contact for urgent help
• Pharmacies (Care of the Chemist / Pharmacy First) – quick treatment for common conditions
• Urgent Treatment Centres – minor illness and injuries
• Children’s Walk-in Centre
• Mental health crisis support (24/7)
• Maternity, dental, eye and sexual health services

👉 If you are unsure where to go, contact NHS 111 first.

Find any NHS service near you: Find services near you – NHS