Changes to the NHS App – What You Need to Know

Dear Patient,

We would like to let you know about some upcoming changes to the NHS App.

What is happening?

The NHS App is being updated with a new look and improved features. These changes are being introduced gradually from late March 2026, and you may see them automatically if your app updates, or you may be prompted to update manually.

Why are these changes being made?

The updates are based on feedback from patients and have been designed to make the app:

• Easier to use
• More accessible
• Quicker for everyday tasks

The new design aims to help you find what you need more easily, with clearer layout and navigation.

What will be different?

Some of the main improvements include:

• A new home screen where your health information and services are grouped more clearly
• Simpler navigation, with three main sections: Home, Messages, and Profile
• Easier access to important information such as:
  • Appointments
  • Prescriptions
  • Test results
  • Vaccinations
• A new profile area where you can manage your personal details and preferences
• Improved access to support through in-app help features

Watch a short video guide

You can watch a quick overview of the new NHS App and how to use it here:
https://www.youtube.com/watch?v=K3L4LcDTEi4 ()

What do you need to do?

• If you already use the NHS App, simply update it when prompted
• If you have automatic updates enabled, you may not need to do anything

Need help?

If you need support using the NHS App, please contact the practice or speak to a member of our team.

Kind regards,