📋 GP Patient Survey Results 2026 – What YOU Told Us
Every year, an independent NHS survey asks a random sample of patients about their experience of GP services. We value this feedback because it helps us understand what we are doing well and where we can improve.
🙏 Thank you to everyone who took the time to complete the survey.
🌟 What we’re proud of
The survey showed that patients continue to rate the care provided by our clinical team very highly. In many areas, our results were above the national average.
💬 Our patients told us that:
- 👂 94% felt the healthcare professional listened carefully to them.
- ❤️ 89% felt they were treated with care and concern.
- 🤝 94% had confidence and trust in the healthcare professional they saw.
- 🗣️ 94% felt involved in decisions about their care and treatment.
- ✅ 94% felt their needs were met during their appointment.
- 📖 95% felt their healthcare professional had all the information they needed about them.
- 🧠 85% said their healthcare professional considered their mental wellbeing during their appointment, significantly above the national average.
- 😊 80% of patients found the reception and administrative team helpful.
- 💻 More patients than the national average found it easy to contact us using our practice website and the NHS App.
- 📅 More patients than the national average were offered a choice of appointment time or day.
These results reflect our commitment to providing compassionate, personalised and high-quality care to every patient.
🔄 Areas we are continuing to improve
The survey also highlighted areas where patients feel we can do better, particularly around access to services.
We know that some patients find it difficult to:
- 📞 Get through to the practice by telephone.
- ⏳ Wait an acceptable amount of time for an appointment.
- 👩⚕️ See their preferred healthcare professional.
We recognise these concerns and continually review our services to improve access while ensuring patients with the greatest clinical need receive care as quickly as possible.
💬 You Said – We Did
📞 You said: “It’s difficult to get through on the phone.”
🔧 What we’re doing
18 months ago, we introduced our online triage system to make it easier and quicker for patients to contact the practice without needing to telephone us.
We continue to encourage patients to use our online consultation system wherever possible. This allows requests to be submitted quickly, enables our clinical team to prioritise patients according to clinical need and reduces pressure on our telephone lines.
Our telephone system currently has three incoming telephone lines serving a practice population of approximately 14,000 patients. Unfortunately, increasing the number of incoming lines is not currently possible because of existing telecommunications contracts, staffing levels and practice capacity.
💻 Our online consultation system remains the quickest and most effective way to contact the practice.
📅 You said: “I had to wait too long for an appointment.”
🔧 What we’re doing
Improving access to appointments has been one of our biggest priorities.
Since introducing our online triage system, we have significantly reduced waiting times for routine appointments.
📊 Between April 2025 and April 2026:
- 📅 The average wait for a routine appointment was just 10 days (including weekends).
- ⚡ The average wait for an important but not urgent appointment was only 4 days.
- ✅ More than 40% of patients were seen on the same day they contacted the practice… almost 7000 of you!
Before introducing online triage, patients waited approximately six weeks for a routine appointment. By redesigning how patients access our services, we have reduced this to an average of 10 days—a reduction of 32 days in less than a year.
While we appreciate that some patients would still like to be seen sooner, we are proud of the improvements we have achieved and will continue to review our appointment system to ensure we provide timely access for all patients.
👩⚕️ You said: “I want to see my preferred clinician.”
🔧 What we’re doing
We know that continuity of care is important, especially for patients with ongoing or complex health conditions.
When you submit an online health request, you can ask to see a specific GP or clinician. Wherever possible, we will do our best to accommodate your request.
Routine and important (but not urgent) appointments are sent via an online booking link, allowing patients to view available appointments with all of our doctors and choose the clinician they would prefer to see.
🚑 For urgent same-day appointments, patients are seen by the duty clinical team to ensure urgent medical problems are managed safely and promptly. This means it is not always possible to see your usual GP for urgent concerns, but it allows us to provide safe, responsive care for everyone.
🙏 Thank you
We are grateful to everyone who completed the GP Patient Survey. Your feedback helps us celebrate what we do well and identify where we can improve.
⭐ The results show a clear message: patients value the quality of care they receive from our clinical team. Our clinicians scored above the national average in many important areas, including listening, compassion, shared decision-making, confidence and trust, and supporting patients’ mental wellbeing.
🚀 At the same time, we recognise that access to services remains an important priority. We remain committed to improving how patients access the practice while maintaining the high standards of care that our patients expect and deserve.
